Privacy Policy

When you place an order, request a quote, or create an account, we collect the information needed to do the job: your name, email address, phone number, delivery/installation address, and details of the products and services you ordered. If you browse the site, we use a small number of cookies to keep your cart and sign-in session working.

Card payments are processed by Stripe, our payment processor. Your card number goes directly to Stripe and is never stored on our servers. Stripe’s handling of your data is governed by its own privacy policy. If you choose Afterpay at checkout, your payment details are handled by Afterpay under its own privacy policy and terms; we receive only confirmation that the payment was approved.

We use your information to:

• Process and deliver your orders, and schedule installations
• Contact you about your order, delivery window, or service visit
• Respond to quote requests and support questions
• Maintain your account, order history, and saved addresses

We do not sell your personal information, and we don’t share it with third parties except as needed to run the business (payment processing, email delivery) or as required by law.

We use first-party cookies only: one for your shopping cart and one for your sign-in session. We do not use third-party advertising or cross-site tracking cookies.

We keep order records as long as needed for warranty, accounting, and legal purposes. You can update your account information at any time from your account page. To request a copy or deletion of your personal data, email hello@gothamappliances.com — note that we may need to retain records of completed transactions.

Questions about this policy? Email hello@gothamappliances.com or call (917) 768-7557.